Top 10 questions
These FAQs have been put together to provide a quick reference for some of the most common topics you might be interested in knowing about your community.
Do you want to find out about hosting a party in one of the common areas? The first steps in making an alteration to your home? Or perhaps you’d like some information about pets? Scroll through and click on one of the questions / links to get an answer.
Our top 10 questions are based on statistics taken from our customer happiness centre, so hopefully, that’s the best place for you to start looking.
Can I hire a member of staff on a part or full-time basis?
Yes, you can. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. For more information, please refer to household staff factsheet.
I have some old furniture that I would like to get rid of. It is far too big to fit into my garbage bin. What can I do?
You may contact our service provider, Imdaad Waste Management on 800 8200.
Am I allowed to wash my cars in my private carport?
We request you to maintain caution when washing your carport or vehicles and please do not use excessive amounts of water – all hoses must have a cut-off valve. Please also limit the use of harsh or corrosive cleaning agents as they play a major role in causing damage to the roads and pathways as well as being harmful to the environment. No water run-off should be observed from your property into the common area – whether from washing your car, carport, or terrace area.
If you do clean your carport or car, please sweep up any dust, sand, or dirt from the area first and dispose of it in your dustbin before you begin washing. (Staff should use a bucket and cloth to wash cars or a broom to clean carports and terraces.) Under no circumstances may your vehicle be washed in the common area of the community.
Do we have 24-hour security? And is there a 24-hour hotline number?
Yes, there is a 24/7 security helpdesk available at Emirates Living. For any concerns, you may contact community security on 04 362 7848/050 280 3349.
I want to organise a party/barbecue in the common area/in the park of our community; do I have to inform anyone? How can I do it?
Please refer to the community rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event. For larger numbers of guests, residents must first obtain permission from the community manager. Please email email@example.com to tell us details of the date, time, venue, and the number of guests.
We encourage you to contact ECM at least one week in advance of your intended event.
How is the community service fee calculated?
Our budgeting team considers the following aspects when calculating the community service fee (CSF):
- Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget.
- Resource allocation on site
We periodically review resources on site to find ways of improving performance by employing new technology and operational methods based on international best practices.
- Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
- Capital asset evaluation (maintenance, repair and replacements)
Capital assets that are no longer under manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community.
- Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as provision in case certain receivables are required to be written off in the future.
- Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year.
- Historical expenses
I want to carry out some alterations to my property. Do I need to seek permission?
Yes. Please log on to eservice.emaar.com and log your request.
Someone is making a lot of noise and it’s disturbing me. How do I get them to stop?
You may contact community security on 04 362 7848/050 280 3349, 24 hours a day or involve the local authorities for further escalation.
My neighbour’s friend stays over and parks his car in the visitors’ parking space every night; is this allowed?
Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact the community security team.