Community service fee
How can I pay my community service fee?
There are various ways you can pay the community service fee relating to your property:
• By credit card or cheque
• Online payment on this portal
• Visit our credit control department in Emaar Square
• Bank transfer
What are the components of the community service fee?
The community service fee (CSF) is each owner’s annual contribution to his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the master community.
The community service fee consists of the following four components:
• General fund
• Capital reserve fund
• Special levy
• Master community levy
The general fund consists of the day to day operating and administrative expenses used to maintain your community, whether you live in an apartment or villa.
Capital reserve fund
The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty.
The special levy is a one-off charge for items not in the design or those not covered under the general fund.
Master community levy
A master community levy is charged to each community and other non-residential entities – for example, schools, clubs, and retail areas within a master community.
What is the capital reserve fund? Is it a necessary fund?
The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty. Examples of this would be asphalt repair, replacement of pumps, play equipment, palm trees, and other assets. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but this also ensures property values are maintained well into the future.
How is the community service fee calculated?
Our budgeting team considers the following aspects when calculating the community service fee (CSF):
- Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget.
- Resource allocation on site
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices.
- Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.
- Capital asset evaluation (maintenance, repair, and replacements)
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and/or similar items, supports the overall infrastructure of the community.
- Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future.
- Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. This allows us to maintain funds at an optimum level to cater for every eventuality and serve the community to the highest standards.
- Take a look at our detailed page on community service fees for more details.
- Historical expenses
Does the community ever generate its own money?
- Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
- Access cards: The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
Marketing and distribution permit fees: The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material.
Notices of violation/vandalism penalties: To ensure adherence to community rules and architectural codes, notices of violation are issued along with penalties to those who fail to comply. Private contractors are also given notices of violation if they breach any community rule or carry out activities that contravene their entry permits. V
Miscellaneous income: The miscellaneous fund is income generated from other avenues such as interest earned on-call accounts, bounced cheque charges, and revenue from community market days.
I didn’t receive my invoice. Who should I contact and how can I check my account?
- If you have not received your community service fee invoice then you are required to update your email and phone numbers urgently by logging onto your community portal.
- Effective 2016, invoices for community service charges are not being sent by post but only via email.
What if people do not pay their community service fees?
- Delayed/non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
- CSF defaulter awareness campaigns as well as the suspension of non-essential services such as access cards and waste collection have proved useful measures in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement our actions. The community can also restrict certain approvals for unit sales and alterations until the outstanding community service fees have been paid.